Introduction
Unified Booking Manager is a platform that helps property owners streamline their rental management by syncing bookings from multiple platforms like Booking.com and Airbnb into a single, easy-to-use app. It simplifies availability tracking, prevents double bookings, and enhances efficiency for hosts managing multiple listings.
CLIENT
Freelance
LOCATION
Saudi Arabia 🇸🇦
PROJECT DURATION
1 Month
ROLE
Solo UX Designer
Understanding the Project
Problem Statement:
Managing rental properties across multiple platforms is inefficient and time-consuming for hosts.
Manual processes such as updating availability, handling guest communication, managing checkouts, coordinating cleaning and restocking, and tracking finances lead to operational bottlenecks, errors, and a poor guest experience.
Hosts struggle with reservation conflicts, delayed responses, missed checkouts, and financial mismanagement, ultimately affecting profitability and guest satisfaction.
Solution Statement:
A smart, automated property management system centralizes and streamlines rental operations.
By automating booking synchronization, guest messaging, check-in/check-out management, cleaning coordination, stock tracking, and financial reporting, hosts can significantly reduce manual effort.
Features like multi-platform integration, automated reminders, smart lock support, and performance insights ensure a seamless hosting experience, increased efficiency, and an enhanced guest journey, allowing hosts to scale their business effortlessly.
Discover
user interviews criteria
The host must have at least 2 units
Manage the units in more than platform
Must have guests from SA and outside SA
User Interview:
Mohanned Alhehri
Manager, 33 years old
Owned 2 units from 2020
Get guests from Booking.com and Airbnb
User Interview:
Wael Alhimhri - 55min
Manager, 35 years old
Owned 2 units remotely
Get guests from Airbnb and Gathimin Apps
User Interview:
Ibrahim Alhimhri - 1.5h
Dentist, 30 years old
Started with 2 unites 2020, now 9 unites from 7 months ago
Guests "Airbnb and Gathimin"
User interviews questions
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User Journey As-is
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User Journey To-be
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Define
Persona
Needs & Goals
Effortless property management with minimal manual effort.
A smooth and professional guest experience.
Reliable tracking of bookings, payments, and unit availability.
Easy coordination of cleaning, restocking, and maintenance.
Automated financial reporting and deposit handling.
Pain Points
Booking conflicts due to lack of real-time synchronization.
Time-consuming guest communication across multiple platforms.
Manual check-in/check-out processes cause delays and effort.
Late checkouts disrupt scheduling and require extra fees.
Stock management issues, manual tracking and refilling.
Damage handling is slow, manual reporting and guest follow-ups.
Manual financial management, refunds, income tracking, and expense reports take too much effort.
Limited automation for repetitive tasks like messaging, reviews, and payment reminders.
Wish list
A way to synchronize reservations across platforms in real time.
More efficient communication channels for guest interactions.
A structured system to handle check-in, check-out, and late stays.
Easier coordination of cleaning, maintenance, and stock management.
A method to track unit performance, expenses, and income effortlessly.
Features to simplify guest reviews, damage reporting, and follow-ups.
Better control over team permissions and roles.
Featuers
Integration and Platform Support
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Property Management
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Automation and Communication
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Information Architecture
Payment per milestone V1
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