Unified Booking Manager

Unified Booking Manager

Unified Booking Manager

Seamless Rental Management in One Place

Seamless Rental Management in One Place

Seamless Rental Management in One Place

Introduction

Unified Booking Manager is a platform that helps property owners streamline their rental management by syncing bookings from multiple platforms like Booking.com and Airbnb into a single, easy-to-use app. It simplifies availability tracking, prevents double bookings, and enhances efficiency for hosts managing multiple listings.

CLIENT

Freelance

LOCATION

Saudi Arabia 🇸🇦

PROJECT DURATION

1 Month

ROLE

Solo UX Designer

Understanding the Project

Problem

  • Conflicting Bookings – Scheduling issues across multiple platforms.

  • Limited Payment Options – Difficulty for international guests.

  • Manual Processes – Time-consuming tasks like sending unit details and security codes.

  • Guest No-Shows – Unconfirmed bookings cause revenue loss.

  • Late Checkouts – Delays disrupt operations.

  • Property Damage – Costs from misuse of amenities.

  • Complicated Refunds – Inefficient cash or bank transfers.

Solution

  • Conflicting Bookings – Integrate real-time syncing with multiple booking platforms

  • Limited Payment Options – Add multiple payment methods and support international currencies.

  • Manual Processes – Automate sending unit details, security codes, and confirmations.

  • Guest No-Shows – Implement guest verification and a no-show fee policy.

  • Late Checkouts – Enable self-checkout and automatic reminder notifications.

  • Property Damage – Collect damage deposits and track property conditions via photos.

  • Complicated Refunds – Offer easy refunds via bank transfers, digital wallets, or booking credits.

Discover

user interviews criteria

  • The host must have at least 5 units

  • Manage the units in more than platform

  • Must have guests from SA and outside SA

User Interview:

Mohanned Alhehri

  • Manager, 33 years old

  • Owned 2 units from 2020

  • Get guests from Booking.com and Airbnb

User Interview:

Wael Alhimhri - 55min

  • Manager, 35 years old

  • Owned 2 units remotely

User Interview:

Ibrahim Alhimhri - 1.5h

  • Dentist, 30 years old

  • Started with 2 unites 2020, now 9 unites from 7 months ago

  • Started with Airbnb and Gathimin only

User interviews questions

Check all Questions

User Journey

Check User Journey

Pain Points

  • Must go to the shop to get a quick help from the staff than online.

  • Hard to make sure this product is good for me or not.

  • Hard to find a product I'm looking for.

  • Not easy to compare between products without asking the stuff.

  • A lot of products in the shop make me hard to take a decision

  • Informations is not enough

Goals

  • After finish In-depth interview (15 mins) with 6 persons face to face, All females between 20-40 years old.

  • Goal 1: Find a solution help users compare products.

  • Goal 2: Find a solution help users faster find a product

  • Goal 3: Reduce the headache of asking for staff help.

Define

Persona

Demographics

Demographics

Ibrahim

Ibrahim

Property Management Pro

Property Management Pro

32 years old

32 years old

Jeddah, Saudi Arabia

Jeddah, Saudi Arabia

Manages a portfolio of rental units, started with 2 units and now owns 9

Manages a portfolio of rental units, started with 2 units and now owns 9

Pain Points

  • Struggles with conflicting reservations on different platforms

  • Desires a centralized system for efficient booking management

  • Faces limitations in payment methods for international guests

  • Seeks an automated refund system for smooth transactions

  • Encounters issues with late checkouts impacting cleaning schedules

  • Struggles with a standardized process for handling damages

  • Finds it challenging to ensure accurate ratings and manage negative reviews

  • Desires improved communication strategies to maintain positive guest relations

  • Experiences challenges with same-day checkouts and check-ins

  • Desires a property management system that maximizes efficiency

Wish list

  • Comfortable using smartphone apps for property management

  • Values user-friendly interfaces and efficient communication tools

  • Open to adopting new technologies that simplify property management tasks

  • Streamline property management processes to save time and effort

  • Enhance efficiency in handling bookings, payments, and guest interactions

Goals

  • Increase the number of rental units and expand the real estate business

  • Maximize occupancy rates and revenue from the rental properties

  • Receive positive ratings and reviews to attract more guests

  • Ensure guests have a seamless and positive experience

Check the Persona

Featuers

Integration and Platform Support

Check the Persona

Property Management

Check the Persona

Automation and Communication

Check All Features

Proposal

Payment per milestone V1

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Payment per milestone V2

Check the Proposal